So they landed at Chicago O'Hare airport around 19. Then went through immigration, went to United counter, and then to SAS counter. SAS is very far from customer centric and they just rebooked them to the next morning flight without notifying passengers. So all the people who missed connection flights went to United counter and waited in the long queue. Then they found out they needed to go to SAS counter. They were finally done at SAS at 21:20 but then waited for the hotel shuttle bus for over an hour just to find out it was full of people and couldn't take them. Pinga took this photo while they waited for a shuttle bus. They finally got to the hotel by taxi around 23 and waited in another line to check in. Wow, what a long night they had.
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